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What is an insurance company’s duty to you as a customer?
June 1, 2020
Insurance companies tell you they’re here to protect you. When you sign on with them, you’re putting everything into their hands. Your vehicle, home, business and even your livelihood may all be on the line if an insurance company doesn’t live up to its promises.
Unfortunately, some insurance companies put their profit first.
Properly investigating a claim and the circumstances that contributed to the reported damage
Defending you against a claim
Settling your claims reasonably within the terms of your policy
Compensating you for your losses
In cases where a company does not fulfill these duties, policyholders may be able to take action.
The action you can take
If your insurance company has withheld payments from you, refused your claim for reasons that are not justified by the policy or otherwise failed to do their duty, this may be considered bad faith.
Insurance companies who act in bad faith can be held liable in court. If you and your attorney can show that an insurance company deliberately failed to do its duty, you could be eligible for the financial support you need to recover and additional damages for the harm that this bad faith has done.
The McMillan Law Firm works with clients one on one to deliver focused, personal attention on each individual case. We know insurance companies don’t always play fair, so we’re dedicated to holding them accountable. With the facts of law on your side and an attorney who is willing to give it their all, we can make things right again.